Refund and Returns Policy

1. General Overview

At xantusgo we strive to ensure that every purchase meets your expectations. If you are not completely satisfied with a product, you may request a refund or return in accordance with the terms set out below.

2. Eligibility for Returns

2.1. Time Frame

Requests for a return or refund must be submitted within 30 calendar days of the delivery date.

2.2. Condition of Items

Returned items must be in their original condition, unused, and with all original packaging, tags, and accessories included. Items that have been altered, damaged, or worn will not be eligible for a refund.

2.3. Non‑Returnable Products

• Personalized or custom‑made items
• Final‑sale merchandise clearly marked as non‑returnable
• Digital downloads and software licenses

3. Return Process

3.1. Initiating a Return

To start a return, contact our support team at [email protected] or call +1(806)737-9486‑9486. Provide your order number, the reason for the return, and any supporting photos if applicable.

3.2. Shipping the Return

Once your request is approved, we will issue a prepaid return label. Pack the item securely and attach the label. You are responsible for returning the product within the specified time frame.

3.3. Inspection and Refund

After we receive the returned item, it will be inspected. If the return meets the eligibility criteria, a refund will be processed to the original payment method within 7‑10 business days. Shipping charges are non‑refundable unless the return is due to our error.

4. Refunds

4.1. Refund Amount

The refund will equal the purchase price of the returned item, minus any non‑refundable shipping fees, if applicable.

4.2. Partial Refunds

Partial refunds may be issued for items that are returned in a condition that is not fully resalable (e.g., missing accessories).

5. User Responsibilities

• Provide accurate contact information when placing an order.
• Inspect the product upon receipt and report any issues within the 30‑day window.
• Follow the return instructions precisely to avoid delays.
• Ensure that the returned package is securely sealed and properly labeled.

6. Legal Disclaimer

This Refund and Returns Policy does not affect any statutory rights you may have under applicable consumer protection laws. xantusgo reserves the right to amend this policy at any time without prior notice. Continued use of the website after changes constitutes acceptance of the revised terms.

7. Contact Information

If you have any questions regarding this policy, please contact us:

Email: [email protected]
Phone: +1(806)737-9486‑9486
Address: